SHIPPING INFORMATION
*From time to time, For Your Party offers FREE Standard Shipping on domestic orders within the Continental U.S. above a certain minimum product subtotal amount. The product subtotal excludes custom art charges, plate fees and taxes. Custom quoted orders may not be eligible for free shipping and will receive custom quoted shipping.
We ship using several shipping carriers, including FedEx, UPS, and more. Ground Shipping is available for a flat fee on all packages under 4,800 pieces within the Continental U.S. Air shipping charges are calculated at checkout relative to the type of shipping you select. Large quantity orders of 4,800+ pieces will be custom quoted shipping costs. We will contact you if there is an additional shipping charge. See below for details on International orders. Please note, PO boxes are not valid addresses that we can ship to (except for our Armed Forces of course).
Which shipping method should I choose?
Unsure of which shipping method to select at checkout? With the exception of samples (unless otherwise selected at checkout), and international orders, we ship via several shipping carriers depending on package destination. You can check out the FedEx Shipping methods here or UPS Shipping methods here.
Shipping to Canada or outside the continental U.S.
Additional shipping charges will apply to orders shipping outside the Continental U.S., to Canada or other international destinations. Charges are calculated using FedEx specifications; the cost to ship to you is calculated at checkout prior to purchase. These orders will likely incur additional charges on arrival (due at delivery), such as Brokerage Fees, Duty and Taxes. For Your Party does not regulate and is not responsible for these additional charges.
Shipping matches outside the U.S.
International orders containing matches will ship to available countries using FedEx and will include a hazardous materials charge. Not all postal codes allow hazardous material deliveries. If you have a problem finding your country from the FedEx list of eligible countries, shipping is probably not available to your area. If you want to know for sure, head over to our Contact Us page. Submit your request under General Inquiries, including a brief message with your country and postal code. You can also chat with us online and we will check for you!
Are your matches safety matches?
Yes! All of the matches that we sell are safety matches. This means that the match will only ignite on a specially prepared surface—the striker pad on our matchbooks and matchboxes.
Track your order
Track your package right here from our website using your order number. You can find this in the header at the top of our page. You can find this field towards the bottom of the Contact Us page. Simply type in your order number and then hit the Navy-colored "Track" button. When your order ships, you will also receive an email notification from the carrier with your carrier tracking number and estimated delivery date. Use this number to track your package on the tracking page of the FedEx or UPS website.
Packaging
All of our products are packed with a protective packaging of either tissue, bubble wrap or brown packing paper and then placed in cardboard boxes.
Additional Shipping Charges
UPS and FedEx requires very accurate ship-to addresses for their deliveries. This is especially true if you are shipping to a multi-unit building and do not provide the unit/apt/suite number. Any errors they find in your address when attempting delivery will incur an additional charge, a minimum of $15.75. This charge will be added to your credit card after the item has been delivered. Also, if you change the ship-to address once the order has shipped, a minimum of $21.90 intercept fee will also be charged to your credit card. We do everything we can to verify your address using the UPS or FedEx address verification software before we allow you to process your order. Please be sure to provide the correct address so that you can avoid these shipping carrier charges!
What if my order does not arrive on time?
That is the worst! Here at FYP, we do our best to ensure your order arrives when you requested. FYP is responsible for shipping packages out on time; however, we are not liable for any delays or lost packages by shipping carriers. In addition, we are not responsible for misdelivered or stolen packages. We do recommend you add an extra few days of buffer time to your order for this reason. We will make every effort to help locate a lost package and file a claim for the package. However, we are not responsible for reimbursing customers for amounts not collected (or verified as 'will be collected') by shipping carriers. In most cases, this is limited to a $100 value. We are not liable for delayed, lost, stolen or damaged packages with this option and will not be able to file a claim for this shipping method. If your order is large and you want it insured, please call our offices to discuss and we can add this to your order. Additional insurance rates will apply. FedEx is not responsible for deliveries not made due to emergency weather or other emergency conditions out of their control (train derailments, etc.); we are also unable to reimburse for packages not delivered on time due to these emergency conditions. Again, plan ahead and order as soon as possible! If you are unsure of what delivery method to choose, chat with us online and we can talk you through it! We are open Monday-Friday from 9am to 5pm CT. If you would like to contact us outside of business hours please contact us here. One of our representatives will respond within 24 business hours.
Can I pick up my order at the office?
Most of our products are made at our Skokie, IL warehouse which may allow for pick up. The fee for packaging and handling is $5 for pick up orders! Your order must get approved for a pick up by our team to ensure all products will be ready. On the day that your order is ready, one of our representatives will call you. Orders must be picked up Monday-Friday between 9am to 5pm CT. Please reach out to us via the Contact Us page for more information about picking up your order!